Part of the Technology Support team, this position is responsible for support of all technologies in use throughout the organization in multiple sub companies and locations. Provides first contact and escalation support. All requests should be resolved immediately or through research. Support requests that cannot be resolved will be escalated. Support will be provided through the corporate ticket system, email, telephone and in person.
Reporting Relationships
Reports to: Supervisor, Systems & Networks
Direct reports include: none
Responsibilities
- Identification and purchase of new computer equipment.
- Provide computer hardware support, maintenance and training.
- Provide software support and training.
- Provide support for corporate wireless devices.
- Provide support of email troubleshooting.
- Document all support activities in the Help Desk support application.
- Maintenance of user accounts in all applications.
- Assignment and assistance with technology projects.
- Coordination of vendor support for applications and hardware.
Qualifications
- 5+ years of experience in a network administration position
- Degree or certificate in technology support
Benefits:
- Attractive compensation package including bonuses, company paid medical & dental benefits;
- Work-life balance and Employee Assistance Programs;
- On the job training & development and career growth opportunities;
- Employee referral program;
- Paid vacation and personal days.
We thank all applicants for their interest, however only those selected further in the process will be contacted.
Paterson GlobalFoods (PGF) is a private, family owned, agri-food business with a long-standing history deeply rooted in Canadian agriculture. PGF operates multiple subsidiaries and divisions within the grain, food and transportation industries fulfilling the global demand for high quality food products and commodities.
Paterson GlobalFoods Inc. is an equal opportunity employer and is committed in building a skilled and diverse workforce. We encourage women, aboriginal peoples, members of visible minorities and persons with disabilities to apply and self-identify.